Professional Experience:
I am a legal, compliance, and public-sector professional with over ten years of progressive experience working across housing authorities, local government, legal practice, community organisations, and regulated private-sector environments in the United Kingdom and internationally. My career reflects a consistent focus on governance, regulatory compliance, contract management, stakeholder engagement, and the delivery of services within highly regulated frameworks.
Currently, I work as a Housing Management Officer at L&Q Group, one of the UK’s largest social housing providers. In this role, I manage a complex portfolio of tenancies in compliance with statutory housing law, safeguarding obligations, and organisational policy. My responsibilities include preparing legal notices, drafting enforcement documentation, and compiling court-ready case files. I conduct property inspections, health and safety assessments, and welfare reviews, while coordinating with contractors and procurement teams to ensure service delivery aligns with contractual terms, budgets, and performance indicators. I also handle sensitive anti-social behaviour cases and disputes, exercising discretion, sound judgement, and a solutions-focused approach.
Alongside this role, I served as Chief Executive Officer of the UK–Albanian Community Association (UACA), where I led legal, housing, migration, and social support services for community members. I drafted legal correspondence, applications, appeals, and detailed reports, while also overseeing organisational governance, policy development, compliance frameworks, and stakeholder relationships. This role strengthened my leadership skills, strategic thinking, and ability to operate within complex legal and social environments involving vulnerable individuals.
My professional experience also includes working as a Business Support Officer at the Royal Borough of Kensington & Chelsea, where I provided high-level administrative, governance, and policy support to senior directors within a local government setting. I supported procurement processes, supplier coordination, and contract documentation, prepared departmental reports, and liaised with councillors, residents, and government agencies. This role enhanced my understanding of public-sector accountability, decision-making processes, and inter-departmental coordination.
Earlier in my career, I worked as a Legal Work Assistant at Appleby Shaw Solicitors, where I supported solicitors across criminal, immigration, family, and housing law matters. My responsibilities included conducting legal research using Westlaw and LexisNexis, preparing evidence bundles and court documents, managing statutory deadlines, and handling confidential case information. This experience provided a strong practical foundation in legal procedure, client interaction, and professional ethics.
In parallel, I have managed international commercial responsibilities as Brand Director for AU Vodka in Albania and Kosovo, overseeing contracts, negotiations, regulatory compliance, and market entry strategies. This role strengthened my commercial awareness, negotiation skills, and ability to operate across jurisdictions.
Overall, my professional experience demonstrates versatility, integrity, and a strong commitment to public service, governance, and compliance. I bring a balanced combination of legal expertise, administrative competence, and stakeholder management skills, enabling me to contribute effectively within international organisations, governmental bodies, and regulatory institutions.